Purpose The objective of this paper is to study how specific online shopping variables (online customer experience, e-satisfaction and e-trust) influence customer privacy concerns on the omnichannel consumer journey through privacy and risk calculus mechanisms.
In recent years, a growing number of consumers have become aware that they can use their purchasing behaviour to promote environmental sustainability. This trend explains the prominent role of local food purchasing and the academic attention paid to such behaviour. However, academics studying local food have called for deeper analysis of the antecedent factors in decisions to purchase such products. The present study addresses this gap by considering, in an uncertain global context, the explanatory role of elements related to environmental and economic issues.
The study focuses on residents who live near a polluting industrial complex. The results show that each corporate political activity (CPA) strategy adopted by corporatins in a Spanish petrochemical complex influences citizens’ health risk perception in a different way. Finally, we offer theoretical and practical implications of citizens’ health risk perception in a context with corporate political involvement.
Citizens’ legimitation of multi-stakeholder governance models is an important topic of research in the literature focused on the relationship between industry and society, in particular in those contexts in which corporations adopt a political role and social trust is an outstanding construct.
The relationship between corporations and society is of practical and academic interest. In this context, the important role of local environmental organisations representing community members interests is a key question to analyze.
The objective of this research is to analyze how omnichannel consumer journey design (OCJD) influences the online customer experience (OCE) and e-satisfaction in consumers’ multirooming behavior (searching for information in online and offline channels and purchasing the product online).
The article was written by the following Associate Professors at Jaume I University: Miguel Angel Moliner Tena and Vicent Tortosa-Edo.
In this research article two forms of corporate political involvement are related to social trust, so-calles citizens’s trust in coporations of a petrochemical complex.
This research article focuses on the relationships between firms’ commitment to community and residents’ risk perception. This article is related to the Business and Society and Risk Resarch literatures.
This article research focuses on the effects on residents’ behaviour of cognitive appraisals and affective responses in the context of citizens who live close to a pertrochemical complex.
This research focuses on the main antecedent factors that influence the need for information regarding environmental hazards derived from the activity of corporations in a petrochemical complex.
